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Michael Atef is the Director of Front Office at Erbil Rotana, bringing over 13 years of experience in the hospitality industry with a strong background in front office operations at 4- and 5-star hotels in Egypt and Iraq. Previously, Michael served in various roles, including Assistant Director of Front Office and Front Desk Manager, where they demonstrated dedication to guest satisfaction and effective team management. Michael holds a Bachelor’s degree in Tourism and Hospitality from Helwan University Cairo, and is focused on delivering exceptional service and achieving departmental goals.