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Don Stanley is a global Presales and Customer Success leader with extensive experience in organizational change and call center operational excellence. They previously served as Site Director at Wayfair, where they drove significant improvements in customer care strategy and execution. Don has held various roles, including Vice President of Customer Success at CA Technologies and Senior Director of Sales Engineering at Rocket Software, impacting customer engagement and operational efficiency across multiple regions. An advocate for superior customer experiences, Don has consistently motivated and developed teams to achieve excellence in their performance. They hold a degree in Industrial Electronics Technology from Texas A&M Institute of Electronic Science.