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Ricardo Altmann is the Head of CX & Omnichannel at Roche Brazil, where they leverage over 17 years of experience in the pharma and industrial sectors to drive strategic execution and enhance customer experience. Ricardo has a strong background in operational excellence, analytical skills, and agile methodologies, having previously held roles as Project Manager, Operations Lead, and Business Solution Lead at Roche. They also owned Walter Altmann Ltda. and served as a Management Consultant at Deloitte. Ricardo holds a Master of Business Administration from BSP and a Master of Advanced Studies from ETH Zurich, as well as a Bachelor's degree in Mechanical Engineering from Universidade Presbiteriana Mackenzie.