Richard Kinnear is an experienced Customer Service Manager specializing in Protection Servicing and Claims at Royal London, where they focus on performance management and team development. With over 15 years in customer service leadership, Richard has successfully driven high-performing teams and implemented significant changes that streamline processes and enhance profitability. Previously, Richard served as a Corporal in the RAF Police from 2014 to 2024 and held various roles in customer experience and management across companies such as Sky, William Hill, and Lloyds Banking Group. Richard is currently pursuing a Bachelor of Arts in Business Management at Edinburgh Napier University, expected to graduate in 2027.
Location
Dalkeith, United Kingdom