Ayaz M. is a seasoned business analyst and service management specialist with extensive experience in technology and incident management. Currently serving at Rest since May 2019, Ayaz has been instrumental in implementing the ServiceNow platform in alignment with APRA regulatory requirements and has developed a major incident and problem management framework to enhance incident response capabilities. Previous roles include IT Service Delivery at Canon Australia, where Ayaz managed key accounts and improved user satisfaction, and a variety of positions at Saudi Telecom Company, HNCC Technology Integration Services, VoiceGate Technologies India P Ltd., and GE Capital, covering areas such as managed services governance, technical analysis, account management, and quality assurance. Ayaz holds a Bachelor of Technology in Electronics and Communication Engineering from Jawaharlal Nehru Technological University.
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