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Jerome Gaillard is the Aftersales & Quality General Manager at Renault Group, overseeing customer satisfaction and aftersales business in the Netherlands, Switzerland, East Countries, and DOM since 2022. Previously, Jerome held various roles at Renault from 2008 to 2010, including managing teams to adapt processes for customer incident handling and overseeing documentation for spare parts. With a background as an Aftersales process leader for the Africa, Middle East, India & Pacific Region and as a logistics project manager optimizing spare parts flows, Jerome has extensive experience in the automotive industry. Jerome earned an engineering degree in mechanical systems from Université de Technologie de Compiègne between 1993 and 1996.