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James Reidinger, SHRM-CP, is an experienced manager specializing in employee experience and call center operations. They have held various leadership roles, including Director of Call Center Operations at ReconMR and General Manager at Directions in Research, where they managed comprehensive operations and quality assurance within the marketing research sector. In addition to their managerial expertise, they operate a freelance graphic design and branding agency, Gringoface Designs. James obtained a degree in Human Services from Baker College of Muskegon and has been actively involved in enhancing team collaboration and operational efficiencies throughout their career.