RAPP is the customer experience agency. RAPP is driven by data, inspired by culture, and enabled by technology. The agency believes in creating real-time, brand-building, problem-solving, useful customer journeys across all channels that are measurable, trackable and accountable. RAPP continues to build on its heritage as a powerhouse in direct,relationship and loyalty marketing to deliver experiences that make brands, products and services richer.

Marketing

RAPP

RAPP's headquarters in New York, NY, United States

Jeannine Falcone

Shiona Mcdougall

Katrin Budack

Shalini Gupta

Ursula Marchese

Carlos Porras

Nick Williams

Wolfgang Kaller

Vicky Gelling

Laura Swetin

Curtis Schmidt

Steve Takla

Troy Hitch

Thibault Dargeou

The Leadership Team at RAPP is responsible for setting the strategic direction and vision of the agency, ensuring alignment across various functions such as finance, technology, creative, and client operations. They leverage data-driven insights and cultural understanding to drive innovation and transformation, fostering an environment that enhances customer experiences and strengthens client relationships. By collaborating across disciplines, the Leadership Team empowers the organization to deliver measurable, impactful results that elevate brand loyalty and engagement.

Leadership Team

The Creative Team at RAPP is responsible for developing innovative and engaging customer experiences that leverage data and cultural insights. They collaborate closely to create compelling visual and narrative content across various channels, ensuring that brand messaging is impactful and aligned with the agency's goal of building lasting customer relationships. This team harnesses creativity in design, concept development, and production to deliver measurable and effective marketing solutions.

Creative Team

The Data Analytics Team at RAPP leverages advanced data insights to drive strategic decision-making and optimize customer experiences. Their expertise in analytics and marketing sciences enables them to develop measurable, effective marketing strategies that enhance brand engagement and loyalty. By collaborating across departments, the team ensures that all customer journeys are personalized and data-driven, ultimately contributing to RAPP's mission of delivering impactful and accountable customer experiences.

Data Analytics Team

The Strategy and Planning Team at RAPP focuses on shaping and executing innovative strategies that enhance customer experience and drive brand growth. Leveraging data insights and cultural trends, the team collaborates across disciplines to develop actionable plans that optimize customer journeys and transform brand interactions across all channels. Through expertise in experience strategy and technology transformation, they ensure that every initiative is measurable and aligned with RAPP's commitment to delivering impactful marketing solutions.

Strategy and Planning Team

The Account Management Team at RAPP is responsible for fostering strong client relationships and ensuring the successful execution of campaigns that align with client goals. They serve as the primary point of contact between clients and the agency, coordinating resources, managing project timelines, and overseeing the delivery of data-driven, customer-centric solutions. By leveraging insights and collaboration, the team aims to create compelling customer journeys that enhance brand loyalty and drive measurable results.

Account Management Team

The Technology Development Team at RAPP is responsible for architecting and implementing innovative technical solutions that enhance customer experiences across all channels. This team collaborates closely with other departments to leverage data-driven insights, ensuring seamless integrations and scalability of digital platforms. By focusing on both backend development and strategic project management, they drive the agency's commitment to creating measurable and effective customer journeys.

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RAPP

Org chart

Teams

Leadership Team

Creative Team

Data Analytics Team

Strategy and Planning Team

Account Management Team

Technology Development Team

Offices

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RAPP

Org chart

Teams

Leadership Team

Creative Team

Data Analytics Team

Strategy and Planning Team

Account Management Team

Technology Development Team

Offices

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