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Valli Chaparala is an Advisory Customer Success Manager at Rackspace Technology, where they oversee client-facing infrastructure deployments and manage relationships with high-profile accounts. With extensive experience in customer services and technical support, Valli has previously held positions as a Global Support Product Manager at Hewlett-Packard and a Team Lead at Sun Microsystems. They have a proven track record in process development, customer satisfaction, and project management, contributing significantly to revenue growth and operational efficiency. Valli is currently pursuing a Master's degree in Engineering at San Jose State University, complementing their Bachelor of Science from Andhra University.