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Abhinav Vijaykumar is a Senior Business Analyst currently working as a Customer Journey Expert at ING Bank, specializing in the Global KYC tribe. They have previous experience as a Business Consultant and Pega System Architect at Cognizant, where they contributed to business analysis and development in a leading Dutch bank. Abhinav has also held roles as a Business Analyst and Senior Test Engineer at Rabobank, focusing on Agile methodologies and enhancing software quality. They earned a Bachelor of Technology degree in Electronics and Communication Engineering from Vellore Institute of Technology.