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Colin Crowley is a results-driven executive with over 15 years of expertise in customer support and success, specializing in building and scaling customer experience organizations. Currently, Colin serves as the VP of Patient Services at QuickMD, managing a team that supports over 40,000 active patients. Colin has previously held senior roles at Freshworks and Freshly, where they significantly improved customer satisfaction and operational efficiency, earning them recognition as an award-winning thought leader in customer experience. In addition, Colin's entrepreneurial spirit shines through their role as the founder of a not-for-profit theatrical organization and as a CX consultant. Colin holds a Master's degree in Security Studies from Georgetown University and a Bachelor's degree in History and Political Science from Northwestern University.