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Sarah Wilson Cullerton is a seasoned professional in customer success and operations, currently serving as a Sr. Customer Success Operations Analyst at Qualia since July 2022. Previously, Sarah worked at brightwheel as a Customer Support Operations Analyst, where responsibilities included managing Intercom systems, implementing quality assurance tooling, and establishing performance management processes. Sarah's extensive experience began at Ruby, where significant contributions included helping to establish the Customer Success organization and creating operational frameworks. Additional early roles include supervisory responsibilities at Starbucks and tutoring in writing at Western Oregon University. Sarah holds a Bachelor of Science degree in Theatre Arts from Western Oregon University.