Tomislav Cvetkovic is an experienced professional in customer success management, support, and technical services, currently serving as the Head of Support at Q agency since December 2021. Previous roles include heading Customer Success Management and Support at t-matix engineering, where responsibilities included project estimation, scope definition, and collaboration with development teams. Tomislav's extensive background spans various leadership and engineering positions at organizations such as Mercury Processing Services International, S&T Hrvatska d.o.o., Kapsch CarrierCom AG, and Siemens Croatia, where achievements include establishing support centers, managing cross-country teams, and implementing ITIL service processes. Tomislav holds a Bachelor of Engineering in Postal Transport and Telecommunication Traffic from The Faculty of Transport and Traffic Sciences.
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