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Hans Schroeder is a highly skilled professional with over 20 years of experience in the Banking, Insurance, and Consulting sectors. Currently serving as the ServiceNow Service Management Lead for PwC Europe, Hans also holds positions as Team Lead for ITSM and GenAI solutions. Previously, they have worked as the Head of IT Service Management and Manager of Internal Firm Services at PwC. Hans obtained a Professional Bachelor in Business Analysis from the IFA institute for computer science education and holds another Professional Bachelor in Computer Science from b.i.b. International College. Currently residing in Kloten, Zurich, Hans is known for a structured work approach, analytical proficiency, and strong communication skills.