Willow Aguiar possesses extensive experience in customer service and management roles within the technology sector, with a strong track record of driving growth, enhancing customer satisfaction, and improving operational efficiencies. At Dell EMC, notable achievements include a 150% increase in enterprise penetration of ProSupport Plus and transforming detractor accounts into promoters, showcasing exceptional customer relationship skills. As Senior Manager of the Services Leadership Development Program, Willow spearheaded a global initiative to integrate new graduates into key functional areas, while also achieving substantial cost reductions and productivity improvements as Manager of Product/Support Operations. Currently, as Program Manager at Pure Storage, Willow directs strategic initiatives to optimize service delivery and expand professional services offerings, further demonstrating a commitment to operational excellence and customer success.
Location
Boston, United States
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