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Adam Hedstrom is an SVP of Customer Success specializing in Subscription Management at PTC, where they lead the transformation of the retention sales business and focus on maximizing $1.4 billion in annual recurring revenue. Previously, Adam held various roles including VP of Customer Success at PTC and Senior Director of Global Renewal Sales at Progress Software, contributing to significant revenue growth and customer satisfaction improvements. Adam started their career as a Special Projects Coordinator at The 410 Bridge and has extensive experience in management consulting, project management, and operational improvement across various industries. They hold a Bachelor of Science in Industrial Engineering from the Georgia Institute of Technology.