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Craig Rudd has extensive experience in contact centre management and business transformation across various industries, including telecommunications and financial services. Notable positions included Contact Centre Manager at Stellar and Regional Customer Services Manager at Telstra, where Craig successfully managed large teams and operations with full P&L responsibilities. As Head of Service Delivery for the Asia Pacific region at AIG, Craig led a significant contact centre function across multiple countries, focusing on strategic technology implementation and operational efficiencies. Craig has also held leadership roles in change management and operational excellence, effectively driving transformation programs at major organizations. Currently, Craig serves as Director of Global Products & Customer Solutions at Prudential plc, leveraging a strong background in managing complex business environments and delivering high-quality customer solutions.