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Kristin Inglis is a seasoned professional with extensive experience in customer service, records management, and library operations. Currently serving as a Customer Services Specialist at Probe CX since June 2023, Kristin has held various roles including Records Clerk at Charterhouse Recruitment Services and Library Officer at Holmesglen. Key responsibilities have included creating and assigning metadata for improved records management, digitizing documentation, and providing exceptional customer service using software such as SirsiDynix. Kristin's background also includes experience as a Corporate Records/Document Control Officer at Bayside City Council and several roles within public service and non-profit sectors, complemented by a Master’s degree in Information Management from RMIT University and a Bachelor’s degree in Accounting from Swinburne University of Technology.