Marissa Sebastian, BS, MHA, is a strategic healthcare executive and contact center innovator with extensive experience in elevating patient and member experiences across various healthcare settings. They have served as the Operations Manager of Behavioral Health Customer Care at Independence Blue Cross and the Director of Health Plan Operations at Apex Health Solutions, where they focused on operational excellence and process improvement. Previously, Marissa directed the HealthChoices Business Unit at Geisinger, overseeing Medicaid health services and ensuring compliance with regulatory requirements. Currently, Marissa holds the position of Director of Service Delivery at Prime Therapeutics. They earned their degree from Purdue University Global in 2019.
Location
United States
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