Derek Swanson is a Senior Support Critical Escalations Manager II at PowerSchool, with a robust background in technical support and customer care. Prior experience includes roles as a Senior Critical Escalations Manager at Hyland, a Customer Care Advocate 4, and a Solutions Architect at Infinite Computer Solutions and IBM Smarter Workforce. With expertise in managing high-severity technical issues, providing support for over 300 enterprise-level accounts, and implementing process improvements within global support teams, Derek has demonstrated strong capabilities in client communication, training, and data analysis. Derek holds a Bachelor of Science degree in Business Administration and Management from the University of Nebraska-Lincoln.
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