Daniel Shane Ellis is a skilled Technical Support Manager at PowerSchool, overseeing a remote engineering team and ensuring the effective management of support workflows while focusing on individual team member growth. Previously, Daniel served as the Director of Customer Service at Lightspeed Systems, where responsibilities included developing teams and processes for comprehensive technical support while maintaining 24/7 support coverage for an international clientele. Daniel's extensive experience also encompasses roles as Technical Support Manager and Specialist, contributing to improvements in customer service processes, team training, and technical issue resolution. Daniel holds an Associate of Science degree in Management Information Systems and Services from San Joaquin Valley College-Bakersfield.
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