PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation (NYSE: ALL) acquired Plumchoice to be part of Allstate’s SquareTrade division.

Plumchoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology.

For more information, visit www.plumchoice.com, call 1-866-811-3321, or send an email to sales@plumchoice.com

Cloud

Support Services

PlumChoice

PlumChoice's headquarters in Lowell, MA, United States

David Shimoni

Tim Mancour

Edwin Estevez

The Engineering and IT team at PlumChoice is responsible for maintaining and improving the technical infrastructure that supports the company's cloud and IoT support services. This team manages network operations, software development, system administration, and quality assurance, ensuring seamless technology integration and exceptional customer experience. Additionally, they collaborate closely with retailers, OEMs, and distributors to provide reliable setup, connectivity, and ongoing technical support, contributing to PlumChoice's market-leading customer satisfaction scores.

Engineering and IT

The Technical Support team at PlumChoice provides expert assistance to consumers and small businesses in setting up, connecting, and troubleshooting their technology solutions, including IoT devices and cloud services. The team, consisting of Remote Support Technicians, IT Technical Support, and Specialists, remotely addresses tech support requests, ensuring high customer satisfaction and empowering users to fully leverage their technological investments.

Technical Support

The Care Solutions and Sales team at PlumChoice is responsible for providing exceptional technical support and sales solutions to customers, ensuring their technology setups and IoT devices are seamlessly integrated and functioning optimally. The team handles customer inquiries, troubleshooting, product setup, and connectivity issues while driving sales and customer retention, ultimately aiming to enhance overall customer satisfaction and loyalty.

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PlumChoice

Org chart

Teams

Engineering and IT

Technical Support

Care Solutions and Sales

Offices

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PlumChoice

Org chart

Teams

Engineering and IT

Technical Support

Care Solutions and Sales

Offices

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