Joshua Reid is a seasoned customer experience leader with 20 years of expertise in sales, support, and customer success. Currently serving as the Director of Customer Experience at Pirate Ship, they previously held significant roles at Custom Ink, Square, and Meetup. Throughout their career, Joshua has focused on driving customer satisfaction, optimizing processes, and leading high-performing teams across various industries, including SaaS and e-commerce. They are also pursuing a Leadership Certificate from Cornell University's SC Johnson College of Business, complementing their extensive managerial experience.
Location
Reston, United States