Phonetica è una realtà 100% italiana che da 20 anni studia, ricerca e sviluppa servizi di Business Process Outsourcing secondo qualità, tecnologia e design Made in Italy.

Ascoltare, soddisfare e valorizzare le esigenze di relazione delle persone consente a Phonetica di creare nuove soluzioni per prendersi cura delle relazioni delle aziende attraverso voce, immagini e parole: dai servizi di customer care, numero verde, centralino, back office e telemarketing, interpretati secondo un approccio cross channel, ai progetti di gestione delle relazioni più evoluti attraverso innovativi percorsi di customer experience.

Phonetica è un’azienda internazionale con un’impronta “Made in Italy”, capace di cambiare per essere innovativa e offrire sempre nuove soluzioni per migliorare le relazioni dei nostri clienti. Know how, tecnologia e servizio sono i fattori chiave per orientare tutte le azioni verso la più elevata qualità, grazie ad un miglioramento continuo delle competenze, degli strumenti e delle tecnologie, ponendo al centro di ogni processo la valorizzazione delle persone.
Phonetica crede alla componente etica del business, un esempio di come anche in Italia si può fare impresa, innovare e creare valore senza delocalizzare, puntando sulla sostenibilità e sui nuovi talenti.

Phonetica S.r.l. è parte del Gruppo INGO, 20 anni di quotidiana ricerca dell’eccellenza nella gestione dei processi di relazione.


Outsourcing

Phonetica

Phonetica's headquarters in Paderno Dugnano, Italy

This department oversees the planning, execution, and completion of projects to ensure they meet organizational goals.

Project Management

The Customer Support and Care team at Phonetica focuses on delivering exceptional service to clients by addressing inquiries and resolving issues across various channels. They ensure a seamless customer experience through specialized roles in front and back office support, maintaining high standards of quality and efficiency while embodying the company's commitment to innovation and ethical business practices. By listening to and valuing customer needs, the team helps strengthen relationships and fosters loyalty.

Customer Support and Care

The Customer Support team at Phonetica plays a vital role in enhancing client relationships by providing comprehensive assistance across various channels. They handle inquiries, resolve issues, and deliver exceptional service through customer care, call center operations, and helpdesk support. This dedicated team ensures that each interaction is an opportunity to foster loyalty and satisfaction, aligning with Phonetica's commitment to quality and innovation in customer experience.

Customer Support

The Sales Team at Phonetica is dedicated to driving revenue growth by developing and nurturing relationships with clients. They leverage their deep understanding of the company's innovative BPO services to identify and meet the needs of potential customers. By collaborating closely with the E-commerce and Operations teams, they ensure seamless delivery of tailored solutions that enhance customer experiences and reinforce Phonetica's commitment to quality and sustainability.

Sales Team

The Back Office Operations team at Phonetica is responsible for streamlining internal processes and ensuring efficient support for business functions. This includes managing data entry, handling customer inquiries, and coordinating between departments to enhance service delivery. By leveraging technology and continuous improvement, the team plays a crucial role in maintaining the quality and effectiveness of Phonetica's Business Process Outsourcing services.

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Other teams

Customer Support and Care

Customer Support

Sales Team

Back Office Operations

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People (5)

Jobs (0)

Other teams

Customer Support and Care

Customer Support

Sales Team

Back Office Operations

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