Karen Pountain currently serves as Chief Operating Officer and Business Operations and Governance Director at Phoenix Group, a role held since July 2020. Prior to this, Karen Pountain worked at Aviva from January 2016 to February 2020 as Head of Governance and Business Support. Experience includes positions at Friends Life UK from July 2011 to December 2015, where responsibilities included Business Manager for the UK CEO and various finance roles. Earlier career highlights include a Finance Business Partner position at Zurich Financial Services and Financial Controller role at Experian, along with early experience as a Commercial Accountant at Guilford Europe Limited from 1997 to 2000.