Joanne Hulse MA Chartered FCIPD is an experienced HR professional currently serving as Head of HR Ops Journeys and Head of People Delivery and Advice at Phoenix Group since August 2021. Previously, Joanne held the position of HR People Operations Manager at ReAssure from May 2016 to August 2021. Prior roles include Business Manager with Compass Group's Chartwells sector, Deputy Workforce Director at The Shrewsbury and Telford Hospital NHS Trust, and HR Transformation Manager at Staffordshire County Council. Joanne holds a Master's degree in Human Resource Management from Wolverhampton University and has a strong background in HR transformation, business partnering, and service delivery.