Jacqueline Westervelt is an accomplished IT professional currently serving as a Senior Associate-Service Desk and Information Technology Specialist at PGIM Quantitative Solutions, where responsibilities include providing technical support for a global help desk and managing escalated cases through JIRA. Previous experience encompasses roles such as Technical Support Analyst at Syneos Health, where skills in Windows and iOS application support and communication were honed; Product Specialist at ClassLink, supporting clients with configuration of authentication systems; Information Technology Specialist at Rutgers University–New Brunswick, focusing on troubleshooting and diagnostic resolution; and Personal Computer Coordinator at Core Technology Solutions, responsible for creating computer images and manuals. Jacqueline holds a Bachelor of Applied Science in Business Applied Management from Pennsylvania College of Technology, an MBA in Information Technology Management from Western Governors University, and an Associate's degree in Information Technology from Pennsylvania College of Technology.
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