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Jeffrey Higgins is an Application Service Delivery Manager at Pfizer, where they oversee all service management functions related to Medical applications. With a strong background in technical support and project coordination, Jeffrey previously served as a Professional Development Manager at Aetna, managing a significant team and improving employee engagement metrics. Their career also includes roles at Yale University School of Medicine and as a contractor for Pfizer, where they led global application services and fostered collaboration across diverse teams. Jeffrey holds degrees in English and Music from the University of Rochester and Yale University.