Pets Best provides peace of mind and financial relief for owners of pets who need veterinary care. We are always accessible to our policyholders. We endorse innovation and insight into modern veterinary care.

At Pets Best we are committed to providing you the best pet insurance in America, designed to meet the needs of your pet's medical care as well as your budget.

Pets Best is a proud member of the North America Pet Health Insurance Association (NAPHIA).

Dr. Jack L. Stephens, president of Pets Best, founded pet insurance in the U.S. in 1981 with a mission to end euthanasia when pet owners couldn’t afford veterinary treatment. Dr. Stephens went on to present the first U.S. pet insurance policy to famous television dog Lassie. Pets Best provides coverage for dogs and cats and is the only veterinarian founded and operated pet insurance agency in the United States. Dr. Stephens led the Pets Best team with his passion for quality pet care and his expert veterinary knowledge. He is always available to answer questions regarding veterinarian medicine, pet health and pet insurance. The Pets Best team is a group of pet lovers who strive to deliver quality customer service and value. Visit www.petsbest.com for more information.

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Veterinary & Pet

Pets Best Insurance Services, LLC

Pets Best Insurance Services, LLC's headquarters in Charlotte, NC, United States

This department handles the processing and oversight of claims submissions and resolutions.

Claims Management

The Claims Processing and Administration team at Pets Best Insurance Services is responsible for efficiently evaluating and managing pet insurance claims submitted by policyholders. This team ensures timely processing, accurate assessments, and effective communication, facilitating a seamless experience for pet owners seeking financial support for veterinary care. Their expertise and commitment to quality help uphold the company's mission of delivering peace of mind to pet owners during critical times.

Claims Processing and Administration

The Customer Service and Support team at Pets Best Insurance Services, LLC is dedicated to ensuring a seamless experience for policyholders by providing knowledgeable assistance and guidance on pet insurance inquiries, claims processing, and policy management. This passionate team of pet lovers is committed to delivering exceptional service, helping customers navigate their pet health needs while reinforcing the company's mission to provide financial relief and peace of mind in veterinary care.

Customer Service and Support

The Product Development Support team at Pets Best Insurance Services works collaboratively to enhance and optimize the company's insurance offerings. This team is responsible for creating innovative product features, ensuring quality customer care, and leveraging data insights to improve policyholder experiences. With a focus on training and technology, they play a crucial role in developing resources that empower both the internal team and customers in navigating pet insurance services.

Product Development Support

This department focuses on analyzing data to provide insights that support business decision-making and strategic planning.

Analytics and Business Insights

This department focuses on providing support and assistance to customers, ensuring their needs are met and their experiences are positive.

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People (5)

Jobs (0)

Other teams

Claims Processing and Administration

Customer Service and Support

Product Development Support

Analytics and Business Insights

Customer Care

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People (5)

Jobs (0)

Other teams

Claims Processing and Administration

Customer Service and Support

Product Development Support

Analytics and Business Insights

Customer Care

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