PTP partners with you to develop and implement customer experience solutions within your contact center.

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Performance Technology Partners (PTP)

Performance Technology Partners (PTP)'s headquarters in Gold River, CA, United States

John Podlipnik

Jeff Forderer

Dan Peterson

The Project Management Team at Performance Technology Partners (PTP) is responsible for overseeing the planning, execution, and delivery of customer experience solutions in contact centers. This team coordinates project timelines, manages resources, and ensures effective communication among stakeholders to meet client objectives. They leverage their expertise to navigate challenges, facilitating smooth transitions during implementation phases and providing support during soft launches.

Project Management Team

The User Experience and Design Team at Performance Technology Partners (PTP) focuses on creating intuitive and engaging customer interactions within contact center solutions. By leveraging expertise in voice user interface (VUI) and visual design, the team collaborates to enhance usability and streamline customer journeys, ensuring a seamless experience across various platforms. Their work ultimately aims to improve customer satisfaction and drive business performance through effective design strategies.

User Experience and Design Team

The Leadership Team at Performance Technology Partners (PTP) guides the strategic direction of the company, ensuring alignment with its mission to enhance customer experience solutions in contact centers. Comprised of the Managing Director, President and Founder, and Co-founder and VP of CX Solutions, the team focuses on fostering innovation, building partnerships, and driving excellence in service delivery to meet the evolving needs of clients.

Leadership Team

The Technical Architecture and Support team at Performance Technology Partners (PTP) specializes in designing and implementing robust customer experience solutions within contact centers. Comprising a Senior Technical Architect, an IVR Architect/Technical Lead, and Epic Support specialists, the team ensures seamless integration, optimal performance, and ongoing technical support for advanced IVR systems and related technologies, driving enhanced efficiency and customer satisfaction.

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Performance Technology Partners (PTP)

Org chart

Teams

Project Management Team

User Experience and Design Team

Leadership Team

Technical Architecture and Support

Offices

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Performance Technology Partners (PTP)

Org chart

Teams

Project Management Team

User Experience and Design Team

Leadership Team

Technical Architecture and Support

Offices

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