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Yann PHILIP is a Principal Solutions Consultant specializing in Customer Service at Pegasystems since March 2022 and serves as a part-time teacher for the “Digital Transformation Journey” course at IAE Montpellier since 2020. With extensive experience in customer experience and digital solutions, Yann has held roles such as Associate in Digital Solution & Customer Experience for Terroir Manager since January 2017, and Customer Experience Consultant at Accor from March 2019 to February 2022, where responsibilities included building and managing the Guest Service Platform on Salesforce Service Cloud. Previously, Yann worked at salesforce.com as a Service Cloud Solution Engineer, contributing to innovative SaaS solutions and strategic account growth. Earlier experience includes positions at Avaya, Niji, Telisma, CSSI, and the French Embassy in Vietnam. Yann holds an engineering degree in Information Technology and Telecommunications from Télécom Paris, completed between 1994 and 1997.