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Stacey Flores, LSSGB, is a Senior Business Analyst at Paychex with a career spanning over 16 years with the company, where key expertise includes project leadership, cross-functional team collaboration, and process optimization utilizing Lean Six Sigma principles. Stacey has significantly contributed to the development of efficient client loss processes and streamlined operational practices. Previous roles at Paychex include HRS Project Lead and HRS Quality and Communications Analyst II, focusing on business needs assessment, requirement gathering, and Salesforce CRM administration. Prior experience includes service technology analysis and report administration at Sutherland Global Services. Stacey holds an Associate's degree in Business Management from Bryant & Stratton College and has earned certifications in Lean Six Sigma and Quality Management from the Rochester Institute of Technology, where a Bachelor's degree in Individualized Study is currently being pursued.