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Haya Bustami is an experienced professional in the telecommunications and customer support sectors, currently serving as a Customer Support Field Engineer at Panasonic Avionics Corporation since November 2017. In this role, Haya acts as the central point of contact for customer support engineers across the EMEA region while managing ServiceNow to optimize KPIs, dashboards, and reports. Prior to this position, Haya worked at TAWASOL Ltd. from November 2012 to November 2017, holding several key roles including Yealink Product Manager for the MEA region, where video conferencing projects were led, and Channel Manager for Ericsson-LG and Mitel PBX systems, focusing on sales and support across multiple countries. Haya began the career as a Channel Sales Manager at TAWASOL, providing support on digital, analog, and VoIP telephony systems. Educational qualifications include a Bachelor of Science in Communication Engineering from Princess Sumaya University for Technology and a Mini MBA in Business Administration from the University of Jordan.