Takuya Ogura is currently the Sr. Manager of Technical Support for Global Customer Support Delivery at Palo Alto Networks in Japan. They previously held various roles in technical support and engineering at companies such as McAfee, Nortel Networks, Enterasys Networks, and NTT Communications. Takuya's notable achievements include significantly improving customer satisfaction and launching new product support offerings throughout their career. They have a strong background in leading teams to provide 24x7 support and enhancing product quality through data analysis and collaboration.
Location
Tokyo, Japan
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