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Michael Donahue is an experienced service leader with 15 years in the medical device industry, leading award-winning customer care and technical service organizations. In their recent role as US Director of Field Service Engineering at OrganOx, they continue to drive excellence in field service operations. Previous positions include Senior Director of Customer Experience at Hologic, where they cultivated key customer relationships and oversaw the expansion of diagnostic equipment during the COVID-19 pandemic. Donahue's leadership achievements have been recognized through multiple awards, including the IMV Best Overall Customer Satisfaction Award and the Hologic Tier 1 COVID-19 Leadership Award. They also served as a Captain in the US Army, earning several commendations for their service.