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Walter Pajaro is a seasoned IT professional with over 30 years of experience in supporting enterprise customers. Currently serving as a SaaS Service Excellence Practice Architect at Oracle, Walter’s role involves identifying key issues and implementing solutions to enhance support services. Previously, Walter held various positions at Oracle, including Senior Support Manager and Program Manager, where they significantly expanded support operations and mentored team members. Walter's educational background includes degrees in Electrical and Electronics Engineering, as well as Computer Software Engineering, complemented by ongoing studies in Management and Innovation at Harvard Business School Online.