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Humberto Ferreira is a seasoned Information Technology professional with over 20 years of experience in Service Delivery Operations and Production Support. Currently serving as a Senior Manager of Customer Success at Oracle, they lead the Apps CSM team for Enterprise Accounts and manage critical customer relationships and project initiatives. Humberto previously held roles at Oracle, including Principal Technical Account Manager and Customer Success Manager, where they honed their skills in customer communication and project management. They also have a background in database administration and systems analysis, with earlier positions at Syspec Informatica LTDA and Banco do Brasil S.A. Humberto earned a Bachelor’s degree in Systems Analysis from Pontifícia Universidade Católica de Campinas.