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James Colman III is a seasoned Sr. Desktop Support Technician currently working at Optum, where they troubleshoot day-to-day issues across three sites and have received 11 Diamond Bravo Awards. James has previously held roles such as IT Specialist at St. Luke's Cornwall Hospital and JCrew Team Lead Analyst at Epicor Software. With a Bachelor of Applied Science in Computer Information Systems from Marist College and an Associate of Applied Science from SUNY Orange, James combines extensive technical knowledge with leadership abilities honed through diverse experiences in both IT and retail environments. They are dedicated to learning and continuously adapting to new technologies.