Vikesh Vaswani currently serves as the SVP and Chief Outsourcing Officer at Optimum since May 2023, leading global outsourcing initiatives to enhance efficiency and customer satisfaction. Prior to this role, Vikesh held the position of Senior Vice President for Customer Care Strategy and Operations at Teleperformance, where significant contributions were made to client acquisition and retention across a vast organizational framework. With a career spanning over two decades, Vikesh also served as Vice President of Business Transformation at Intelenet Global Services, providing strategic advisory on operational re-engineering and customer experience redesign. Earlier in the career, Vikesh was a Manager for Projects and Transitions at Sitel Group, focusing on project management, client relationships, and employee management, establishing a strong foundation in the business process outsourcing industry.
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