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Rahul Chandana is currently the Director of Global Technical Support at OpenText, where they lead a global team and manage critical escalations for enterprise customers. With over 15 years of experience in the Enterprise Software Support domain, they have excelled in enhancing customer satisfaction and team performance through strategic leadership and motivation. Rahul previously held roles at Autonomy Inc and Dell, where they successfully managed technical support delivery and team operations across multiple regions. They earned a Master's degree in Computer Engineering from Wayne State University and a Bachelor's degree in Electronics and Communication Engineering from Acharya Nagarjuna University.