Eric A. is an experienced IT professional currently serving as an IT Systems Operations Engineer at OpenAI, where responsibilities include building secure and efficient IT systems and enhancing operational security and user experience. Previously, Eric held various roles, including Staff Information Technology Administrator at Rippling, managing IT support for over 1,500 employees while maintaining 100% SLA compliance. As Business Application Manager and Senior IT Specialist at Lucidworks, Eric oversaw application health and developed foundational IT support for a global workforce. Early career experiences as Support Systems Manager and Administrator at Axcient and Analyst/Programmer for Macomb County Government contributed to a strong technical foundation and impressive problem-solving skills. Eric holds a Bachelor's Degree in Psychology from the University of Michigan and a System Administration Certificate from Oakland Community College.
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