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Jenni Savolainen is a seasoned professional with extensive experience in customer experience and service design. Currently serving as the Customer Experience Lead at OP Financial Group, Jenni has previously held prominent roles including Principal Designer at Nokia MeeGo, Service Design Lead at Fjord, and Creative Director at Rovio Entertainment Ltd. Jenni contributed significantly to the design of user interfaces for various Nokia devices while managing interaction design teams across multiple locations. Their educational background includes a degree from the University of Lapland, where they participated in research focused on the social and cultural context of product users.