Mihaela Radu has over 17 years of experience at OMV Petrom, currently serving as a Senior Expert in Customer Experience. Mihaela has successfully led numerous initiatives, including hosting CX Online Talks with industry leaders and executing a B2B leads online campaign that increased sales by €400,000. In previous roles, Mihaela increased customer engagement through event organization and marketing strategies, winning recognition for outstanding efficiency in agency relationships. Other notable contributions include coordinating the merger process for corporate entities, leading HR and quality management projects, and managing successful integration efforts for business operations. Mihaela holds a Bachelor's degree in Economy and Communication from Academia de Studii Economice din București.
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