Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers�� conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. 

Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. 

Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat��s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands.


*Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE


Awards & Recognitions:
-	Watsons Hong Kong - Digital Strategic Partner Award (���a���Ժ���ⷰ��) of Watsons Health, Wellness & Beauty Award 2022
-	Marketing Interactive �C Loyalty and Engagement Awards �C Gold Award (Best Pandemic Response)
-	Marketing Interactive �C Markies Awards �C Silver Award (Best Use of Digital Solution)
-	Marketing Interactive �C Markies Awards �C Bronze Award (Best Idea �C Customer Acquisition)
-	Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA 
-	Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA
-	Retail Innovation Award 2022 �C Best Retail Innovation (Product & Solution) �C Gold Award - HKRTIA

E-Commerce

Retail

Omnichat

Omnichat's headquarters in Kwun Tong District, Hong Kong

This department focuses on ensuring customer satisfaction and retention through effective account management and support.

Customer Success

This department focuses on managing client relationships and ensuring customer satisfaction while driving sales growth.

Account Management

This department focuses on generating growth opportunities and building strategic partnerships to enhance the company's market presence.

Business Development

The Business Development and Marketing Team at Omnichat drives growth and brand visibility by identifying new business opportunities, fostering strategic partnerships, and executing targeted marketing campaigns. This team develops and implements innovative marketing strategies, leverages data-driven insights to enhance customer engagement, and collaborates across regions to expand market presence. Through their efforts, they aim to boost sales and amplify the company��s mission to revolutionize retail through omni-channel chat solutions.

Business Development and Marketing Team

The Product Management and Development team at Omnichat is responsible for envisioning, designing, and developing the company's omni-channel chat commerce solutions. This team collaborates closely to integrate multiple customer communication platforms, enhance product features, drive innovation through gamified marketing and chatbots, and ensure seamless customer service. They work to deliver tailored shopping experiences and facilitate smart retail transformation for both local and international retail and e-commerce brands.

Product Management and Development

The Sales and Account Management team at Omnichat is dedicated to driving the company's revenue growth and ensuring customer satisfaction. This team is responsible for acquiring new clients, managing existing accounts, and developing strategic partnerships. By working closely with retail and e-commerce brands, they ensure the successful implementation and optimization of Omnichat's omni-channel chat commerce solutions, ultimately enhancing client engagement and boosting sales performance.

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People (7)

Jobs (0)

Other teams

Account Management

Business Development

Business Development and Marketing Team

Product Management and Development

Sales and Account Management

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People (7)

Jobs (0)

Other teams

Account Management

Business Development

Business Development and Marketing Team

Product Management and Development

Sales and Account Management

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