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Fern Wake is an accomplished Chief Operating Officer with extensive experience in operations management across various industries. Previously, Fern served as Chief of Operations at Cazoo, where they scaled production and managed logistics and quality. As Operations Director at MedicAnimal Ltd., Fern oversaw fulfillment and customer service across Europe, managing multiple logistics partners and a significant in-house team. Their career also includes pivotal roles at LOVEFiLM, Amazon, and Farmdrop, where they developed customer experience initiatives and operational excellence. Currently, Fern is the Interim COO at Octopus Electric Vehicles, focusing on customer and fleet operations and process improvement.