Raghu Sharma is a Customer Success Leader with over 15 years of SaaS experience, currently serving as a Senior Manager in Support Engineering at Observe.AI. Raghu excels in transforming customer crises into loyalty and has a strong track record, including achieving a 96% customer satisfaction rate at Citrix and reducing churn by 20%. With a passion for building scalable, customer-centric frameworks, Raghu has consistently exceeded performance targets, successfully fostering long-term relationships and elevating customer satisfaction through strategic planning and proactive engagement. Raghu also holds a Post Graduate Diploma in Operations Management from Symbiosis Institute of Business Management.
Location
Bengaluru, India
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