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Hafiza Adam is the Principal Functional Specialist in Learning Development at NTT Ltd., bringing approximately 30 years of experience across various industries. Their background includes 13 years in SAP training, content development, and support for projects in sectors such as energy, chemicals, and telecommunications, alongside 17 years in finance within corporate industries. Hafiza has held significant roles, such as Manager of Settlement Systems for Africa at IATA, where they were responsible for billing and settlement across 24 countries. They hold a Bachelor of Commerce Degree in Financial Management and are a certified SAP FI Consultant, with a strong skillset in business analysis, training, and content development.