Kyle F. is an experienced leader in customer support and operations, currently serving as the Director of Contact Center Operations at Blue Cross Blue Shield of North Dakota since March 2024. Previously, Kyle held the position of Head of Support Operations at Returnmates, now known as Sway, where focus was on enhancing the customer experience for online shopping. Prior experience includes a tenure at Lyft from March 2018 to June 2023, where roles ranged from Senior Manager of Fleet Enablement to Operations Manager for various regions, overseeing large teams and remote operations. Prior to Lyft, Kyle was a North America Group Manager at Amazon, responsible for a substantial customer service team and managing virtual operations. Kyle holds a Bachelor of University Studies from Mayville State University and an Associate degree in Criminal Justice/Police Science from Northland Community and Technical College.
This person is not in any teams
This person is not in any offices