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.TraciAnn. Dean is an accomplished Learning and Development leader with 17 years of experience within Nike.com customer service. They have held various roles, including Global Consumer Services Training Content Development Lead and Senior Manager for Content Creation and Delivery, where they developed innovative training programs to enhance the skills of contact center teams. Previously, .TraciAnn. also worked as a Quality Lead at Stream Global Services, where they focused on improving consumer interactions. Passionate about applying neuroscience to learning, they continuously strive to elevate the training experience for Nike Athletes.