Tomohiro Iwasa is a Senior Solutions Architect at NICE, specializing in contact center solutions that leverage AI and cloud technologies. With over 26 years of experience, they previously served as a Communications Solution Architect at Avaya, where they provided strategic consulting and developed innovative solutions for optimizing enterprise contact center platforms. Tomohiro has a strong focus on transforming customer and employee experiences through advanced communications architecture, and has worked with leading companies across multiple regions, including telecommunications and financial sectors.
Location
Tokyo, Japan
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